Terms of Service

1. Acceptance of the Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you use the Service on behalf of an entity, you represent that you are authorized to bind that entity. These Terms apply to Users located in the United States; the Service is currently offered for use in the United States only.

2. Definitions

• “App” means the Peeku mobile application for iOS and Android.
• “Pet Profile” means the information you provide about a pet, including species, breed, age, weight, allergies, conditions, and medications.
• “Scores” means the safety, suitability, or quality indicators the Service generates for a product or ingredient in relation to a Pet Profile.
• “Content” means all data, text, scores, recipes, guidance, advisor responses, graphics, and other materials made available through the Service.
• “User Content” means information and materials you submit, including Pet Profiles, notes, and messages.

3. Eligibility

You must be at least 18 years of age, reside in the United States, and have the legal capacity to enter into a binding contract to use the Service. The Service is not directed to and may not be used by children. By using the Service you represent and warrant that you meet these requirements.

4. The Service & how it works

Peeku enables you to scan pet products and human foods, view pet-specific Scores and ingredient information, discover recipes, track care and health information, and interact with the Peeku Advisor. Scores, recipes, and guidance are generated algorithmically from available data and the Pet Profile you provide. They are informational aids only, are indicative and general in nature, and do not guarantee any particular outcome, result, or improvement in a pet’s health.

5. Not veterinary or professional advice

THE SERVICE DOES NOT PROVIDE VETERINARY, MEDICAL, NUTRITIONAL, OR OTHER PROFESSIONAL ADVICE, DIAGNOSIS, OR TREATMENT, AND IS IN NO WAY INTENDED TO REPLACE A CONSULTATION WITH A LICENSED VETERINARIAN OR OTHER QUALIFIED PROFESSIONAL. No content provided through the Service, including Scores, recipes, ingredient assessments, and Peeku Advisor responses, constitutes veterinary or medical advice or creates a veterinarian-client-patient relationship. Always seek the advice of a licensed veterinarian who knows your pet before making any decision regarding your pet’s diet, health, medication, or care, and never disregard or delay seeking professional advice because of anything you access through the Service. In an emergency, contact your veterinarian or an emergency animal hospital immediately. Do not use the Service for emergencies.

6. Accuracy, data & availability

THE PUBLISHER DOES NOT GUARANTEE THE RELEVANCE, ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INCLUDING SCORES, RECIPES, AND PRODUCT OR INGREDIENT DATA, WHICH IS PROVIDED “AS IS” AND “AS AVAILABLE.” Product and ingredient information may be sourced from third parties, may be incomplete, out of date, or incorrect, and product formulations may change at any time without notice. Scores reflect an automated analysis of available data and may not account for all factors relevant to your pet. It is your responsibility to verify the composition and suitability of any product directly on the product packaging and with a licensed veterinarian before use. The Service’s allergy- and condition-aware features are general aids and must not be relied upon for a pet with a severe or life-threatening allergy or medical condition; consult a veterinarian.

7. Assumption of risk & your responsibility

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR OWN RISK AND UNDER YOUR SOLE RESPONSIBILITY. You are solely responsible for all decisions regarding the selection, purchase, preparation, and feeding of any product or food to your pet, and for your pet’s health and care. You assume all risks associated with such decisions and with reliance on any Content.

8. Your account

You are responsible for providing accurate information, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us promptly at legal@getpeeku.ai of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

9. Your content & license

You retain ownership of your User Content. You grant Peeku a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and display your User Content solely to operate, provide, secure, and improve the Service, consistent with our Privacy Policy. You represent and warrant that you have all rights necessary to submit your User Content and that it does not violate any law or third-party right.

10. Acceptable use

You agree not to: (a) use the Service for any unlawful, harmful, or fraudulent purpose; (b) reverse engineer, decompile, scrape, data-mine, or attempt to derive the source code, scoring methods, or databases of the Service, except as permitted by law; (c) interfere with, disrupt, or attempt to gain unauthorized access to the Service or its systems; (d) resell, sublicense, or commercially exploit the Service or any Content without our written consent; or (e) upload unlawful, infringing, or malicious content.

11. Intellectual property

The Service, and all Content we provide, including the Peeku name, brand, logos, software, user interface, scoring, analysis, and recommendation methods, databases, and all related intellectual property, are and remain the exclusive property of Peeku and its licensors, and are protected by United States and international intellectual-property laws. Peeku grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for your own personal, non-commercial purposes in accordance with these Terms. No other rights are granted, and all rights not expressly granted are reserved.

12. Subscriptions, billing & no refunds

Peeku offers free features and optional paid subscriptions and features (“Premium”). Premium is sold and billed through the Apple App Store or Google Play and, where applicable, managed through our subscription provider. Prices are shown at the point of purchase and may change on a prospective basis. Unless you cancel beforehand, subscriptions automatically renew for the same term at the then-current price, and your app-store account is charged within the 24-hour period before each renewal. You may cancel at any time through your App Store or Google Play account settings; cancellation stops future renewals and takes effect at the end of the current billing period.

ALL PURCHASES AND SUBSCRIPTION FEES ARE FINAL AND NON-REFUNDABLE, AND NO REFUNDS OR CREDITS ARE PROVIDED FOR ANY PARTIAL OR UNUSED PERIODS, FEATURES, OR CONTENT, INCLUDING AFTER YOU HAVE ACCESSED OR USED ANY PREMIUM FEATURE, EXCEPT WHERE A REFUND IS REQUIRED BY APPLICABLE LAW OR GRANTED UNDER THE POLICIES OF THE APPLICABLE APP STORE. Refunds for app-store purchases are controlled by Apple and Google under their respective policies; you must request any such refund directly from the applicable app store.

13. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WITHOUT LIMITING THE FOREGOING, PEEKU EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PEEKU DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT IS ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PET. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PEEKU OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, OR FOR ANY INJURY TO, ILLNESS OF, OR DEATH OF A PET, VETERINARY OR OTHER COSTS, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT PEEKU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL PEEKU’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO PEEKU IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). The foregoing limitations apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Peeku and its officers, directors, employees, agents, contractors, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any law; or (d) your violation of any right of a third party.

16. Disputes, arbitration & class-action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution. Before starting an arbitration, you agree to first send a written Notice of Dispute to legal@getpeeku.ai describing the dispute and the relief sought, and to negotiate in good faith for at least sixty (60) days.

Binding arbitration. If the dispute is not resolved, you and Peeku agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and governed by the Federal Arbitration Act (FAA). The arbitrator’s decision will be final except for a limited right of review under the FAA.

Class-action waiver. ALL DISPUTES WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. YOU AND PEEKU AGREE THAT NEITHER WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY NOT CONSOLIDATE OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

30-day opt-out. You may opt out of this arbitration and class-waiver provision by emailing legal@getpeeku.ai with your name and a clear statement that you opt out, within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information.

One-year limitation. Any claim or dispute arising out of or relating to the Service or these Terms must be filed within one (1) year after it arose; otherwise, it is permanently barred, to the extent permitted by law.

17. Governing law & venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to arbitration. For any matter not subject to arbitration, you and Peeku irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

18. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms or to protect the Service, other users, or our rights. Sections that by their nature should survive termination — including Sections 5–7 and 9–21 — survive.

19. Changes

We may modify the Service or these Terms from time to time. We will update the “Last updated” date and, for material changes, provide additional notice in the App or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

20. General provisions

These Terms and the Privacy Policy constitute the entire agreement between you and Peeku regarding the Service and supersede all prior agreements. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely. We are not liable for any delay or failure due to causes beyond our reasonable control (force majeure). Headings are for convenience only.

21. Contact

Questions about these Terms? Contact Peeku Inc. at legal@getpeeku.ai.